Harnessing Artificial Intelligence to Improve Digital Health Coaching

At mDoc, a digital health social enterprise headquartered in Nigeria, we are dedicated to helping people build the self-efficacy and agency needed for adopting healthier lifestyle changes. Our high-tech, high-touch approach is designed to optimize end-to-end care for those living with or at risk of chronic conditions. During the Covid-19 pandemic, demand for our services rose significantly, leading us to develop Kem, a rules-based chatbot, which we recently evolved thanks to the rapid evolution of Large Language Models. In this paper, we share some promising results and lessons learned from our early experiments and highlight persistent challenges to scaling the approach.